Senior Collections Specialist

Job Description

Job Description

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driver’s seat and ready to move at the speed of right.

Be in the driver’s seat of your career as a Senior Collections Specialist with the industry leader.

We are seeking a highly organized and detail-oriented Senior Collections Specialist to join our Finance and Accounting team. Reporting to the Assistant Global Controller, this pivotal role will support our billing team and play a critical part in managing the company’s accounts receivable portfolio, driving timely collections, cash application, and reducing bad debt exposure.

The ideal candidate will possess in-depth knowledge of collections practices, excellent communication skills, and the ability to collaborate effectively with customers and internal teams to resolve outstanding balances. Excellent communication and collaboration skills are essential, as this role will regularly partner with cross-functional teams to resolve collections issues and support business growth. In addition to overseeing the customer collection process, this position will manage the company’s accounts receivable (A / R) aging, collection, and reporting processes, bad debt reserve, and cash application process.

Essential Duties & Responsibilities :

• Manage a portfolio of high-value and complex accounts, ensuring timely collections and dispute resolution
• Lead the monthly A / R collection and communication process, explaining to stakeholders open issues and action plans in collecting overdue accounts
• Create and monitor aging reports, identify collection risks, and develop proactive strategies to reduce delinquencies
• Manage cash application, including accurate application to customer invoice and remittance detail; investigate and resolve unapplied or misapplied payments; proactively monitor unapplied cash and assist in cash application corrections
• Support the revenue accounting team during month-end close to ensure the timely issuance of specific time-sensitive invoicing
• Manage bad debt reserve accounting and reconciliation, including monitoring and effective communication of A / R aging
• Serve as the primary escalation point for complex collection cases, coordinating with Sales, Customer Success Managers, Invoicing, and Legal when needed
• Conduct regular customer outreach (calls, emails, statements) to secure payment commitments; independently follow through on required actions and propose effective cross-functional resolution
• Take proper collection action following established guidelines based on the age and outstanding balance
• Recommend credit holds or payment plans based on customer risk profiles and payment history
• Ensure proper documentation of all collection activities in the company’s ERP or collections system
• Provide monthly reporting and analysis on collections performance, bad debt exposure, and cash flow improvements
• Collaborate cross-functionally to improve invoicing accuracy, billing processes, and customer payment experiences

Skills & Qualifications :

Additional Details :

Why Join Accertify?

At Accertify, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of yourself and your family!

At Accertify, we’re committed to supporting your success at work and in life!