UX Researcher II NY, NY

UX Researcher

Location : NY, NY osite / hybrid

Contract 6 months

The Role

• In this role, you will be instrumental in shaping the user experience of our internal AI platforms. Your key responsibilities will include :
• Define AI Product Strategy Through UX Research : Lead end-to-end user research to directly inform the product roadmap for our agents and LLM-based applications. Identify critical pain points in scientific workflows and uncover new opportunities for AI to drive efficiency and discovery.
• Design and Execute Rigorous Usability Studies for AI Products : Develop and implement specialized user testing methodologies (e.g., contextual inquiries, task-based usability tests) to evaluate the effectiveness and intuitiveness of our LLM-driven interfaces and agentic workflows.
• Operationalize User Feedback for AI Systems : Build and manage a systematic process for gathering, analyzing, and tracking qualitative feedback on our models and agents, enabling data-informed improvements to the core AI infrastructure.
• Uncover Actionable Insights for Agentic Frameworks : Analyze qualitative data from user sessions to understand how scientists interact with and trust AI outputs. Synthesize findings to reveal what drives user adoption and engagement with complex AI tools.
• Build a User-Testing Infrastructure for Internal AI Tools : Create and maintain reusable testing protocols and recruitment pipelines tailored for internal, expert users, elevating the quality and efficiency of user research across the organization.
• Collaborate Deeply with AI / ML Engineers & Scientists : Work closely with technical teams to translate complex user needs from drug discovery units into clear, actionable product requirements for our AI models and agentic systems.
• Communicate with Clarity and Impact : Synthesize diverse data to provide compelling insights and recommendations. Effectively advocate for the user to both technical and non-technical stakeholders, influencing product features and the strategic roadmap.

Qualifications

Highly Preferred