Whitecaps Box Office Assistant

Box Office Assistants Wanted

We are looking for Box Office Assistants to work alongside the ticket department in the box office this season! Candidates need to be customer focused, efficient in working on computers and phones, and ready to help fans with the variety of inquiries that find their way to the box office. This is a great opportunity to gain sports sales experience!

We're the West Michigan Whitecaps, Class High-A Minor League affiliate of the Detroit Tigers. The Whitecaps are in the FUN business, and our mission is to provide affordable family entertainment that strengthens the West Michigan community. We create memorable experiences by offering a fun, friendly, and inclusive environment. As well as we were 2025 Midwest League Champions!

You're an enthusiastic and outgoing people person, with some prior experience in customer service. You're passionate about the fan experience, a stellar organizer, and work well with a variety of people and environments but are confident and comfortable working alone. You love meeting new people and consider yourself a phenomenal communicator and approachable personality. You work hard and play nice and appreciate a good joke.

When you join our team, you become a part of our culture and our story we're small enough that you'll have an ability to put your stamp on things. We've got an all-hands-on-deck mentality and pitch in when something needs done. We work very hard, but we don't take ourselves too seriously. Plus you get free baseball tickets (your friends will love you!) and discounted concessions and merchandise. We're also pretty great people to work with.

You'll assist fans in purchasing seats for the best baseball in the area during off and game weeks, troubleshoot questions over phone, email, and in person, and support the ticket department with ticket operations and fulfillment. You'll be part of a customer facing team, providing a friendly and helpful welcome on behalf of the team -- and have a lot of fun doing it.

Terrific customer service, excellent communication, interpersonal, and technical skills, and an enthusiasm for sharing your excitement and passion for the Whitecaps brand. The ability to multitask, organize, and adjust to changing schedules. Prior experience in customer service and/or box office roles is preferred. Flexibility, since every day here is different. You'll need a willingness to work a lot of nights, holidays, and weekends.