Customer Service Manager

We are looking for a dedicated Customer Service Manager to join our client in the Kenilworth, NJ area. In this role, you will oversee purchase orders, client communications, and ensure exceptional service and satisfaction to support the sales team. You will collaborate with clients and internal teams to provide seamless service, promote customer loyalty, and drive business growth. We are looking for someone proficient in CRM systems and can improve operational efficiency.

Responsibilities:

• Deliver outstanding customer service to enhance client satisfaction and contribute to sales growth.

• Respond promptly to inquiries, resolving concerns efficiently and professionally.

• Manage customer service operations for online sales and remote showroom support.

• Provide sales assistance and support for assigned representative showrooms.

• Utilize your sales expertise to identify opportunities for upselling and cross-selling luxury products.

• Gain comprehensive product knowledge to effectively communicate features and benefits to clients.

• Build and maintain strong relationships with customers to encourage repeat business.

• Process and oversee sales orders, including delivery coordination and payment execution.

• Address returns and claims, coordinating with carriers and ensuring proper documentation.