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Assistant Community Manager Job at Avanath Capital Management, LLC in Washington

Assistant Community Manager Job at Avanath Capital Management, LLC in Washington

MediabistroWashington, DC, United States
1 day ago
Job type
  • Full-time
Job description

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Core Competencies

  • An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
  • An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organizations support services and senior leadership.
  • An Approach that is Positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

Qualifications

  • 2+ years’ experience as an Assistant Community Manager.
  • Experience with the DC inclusionary zoning program is highly desired.
  • Excellent communication skills and a dedication to customer service.
  • Solid track record of bookkeeping and rent collection.
  • Thorough understanding of landlord / tenant law.
  • Strong understanding of Fair Housing Laws.
  • Superior interpersonal skills : ability to get along with diverse personalities; tactful; mature, flexible.
  • Resourceful and organized.
  • Solid computer knowledge, Windows (Word, Excel), internet and e-mail.
  • Working knowledge of Yardi Voyager Property Management software.

    • Key Accountabilities

  • Resident Relations and Customer Service, including maintaining A+ service standards.
  • Respond to complaints, questions, and requests in a timely manner and take appropriate action to resolve issues.
  • Serve as a resource center for residents on matters affecting community living and timely rent payments.
  • Organize and execute resident appreciation and retention events.
  • Maintain confidential resident files.
  • Assist with leasing duties, including touring prospective residents.
  • Fiduciary responsibilities : handle property income (collects, posts, deposits rents and security deposits).
  • Review resident files and ledger records to determine unpaid balances; communicate with residents and enforce lease terms for delinquencies.
  • Assist with monthly projection reporting, inspect vacancies, make-ready apartments and models; inspect the property for policy violations, repairs, and landscaping needs.
  • Meet regularly with Community Manager and Regional Manager to discuss performance.
  • Other duties as assigned by Community Manager.
  • Staff Leadership : oversee operations and staff in Community Manager’s absence; support Leasing Consultants and ensure Fair Housing guidelines are followed.
  • Manage compliance file maintenance under the direction of Compliance and Community Manager where applicable.
  • Adhere to Property Management Rules, Regulations and Guidelines; conduct all business in accordance with company policies and Fair Housing, ADA, and other real estate laws.
  • Follows established eviction procedures, including notices, eviction actions, and representation in court when required.

    • Physical Demands & Working Conditions

  • Essential staff required to report to work and adhere to safety and business protocols.
  • Frequent sitting and walking; repetitive use of computer, keyboard, mouse, and phone.
  • Reading, writing, calculations, and verbal communication.
  • May work at an elevated site and on uneven ground; occasional squatting, bending, twisting, pushing, and pulling.

    • How Avanath Supports You

    We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

    We Offer

  • Culture Built on Purpose and Core Values – integrity, caring, and continuous improvement.
  • Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more.
  • Growth opportunities and a focus on promoting from within.
  • Development through online trainings, classes, and coaching.

    • Diversity & Inclusion

    Avanath Capital is committed to fostering a culture of diversity, equity, and inclusion. We value diverse thoughts, backgrounds, talents, and experiences at all levels of the organization.

    We embrace differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, and other characteristics that make our employees unique.

    Benefits

    Our diversity initiatives include practices and policies on recruitment, compensation, professional development, and work environment to encourage diversity and inclusion.

    Respectful communication, teamwork, work / life balance, and community contributions are emphasized.

    Compensation

    Compensation Range : $28—$30 USD

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Marketing and Sales

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    Assistant Community Manager • Washington, DC, United States