Client Experience Specialist - Eastern time US Based Remote

Client Experience Specialist

The Client Experience Specialist is a service-minded professional who manages all non-licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.

The key to success in this role is the ability to multitask, problem solve and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands.

This position is 100% remote and will support various markets. The ideal candidate will have NY transaction experience.

Responsibilities :

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensuring the transaction is closed in a timely, efficient, and accurate manner.
• Collaborate closely with agent services department, agents and / or other third parties to ensure all proper documentation has been received for compliance in the transaction file and in the appropriate systems.
• Organize all transaction details in applicable systems while providing continuous, timely and appropriate updates to all parties.
• Serve as the deal stakeholder's point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.
• Coordinate and / or confirm scheduling of home inspections, appraisals and closings with all deal parties.
• Regularly update and manage communication with all parties involved in the transaction.
• Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

Experience :

An individual should demonstrate the following competencies :

Benefits :