Aftersales Manager

1 day ago Be among the first 25 applicants

Aftersales Manager - Barnard & Brough Nissan

We are looking for a hands-on Aftersales Manager to join our busy team at Barnard and Brough Nissan. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.

Responsibilities

• Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams.
• Ensure targets / KPIs and Brand Standards are not only met, but exceeded.
• Set objectives to maximise the profitability and performance of the Service Department.
• Ensure the workshop is efficient and productivity rates are optimised.
• Develop service department plans and budgets to achieve quarterly and annual targets.
• Maintain financial and operational controls within the department.
• Understand and report on key KPIs in a timely and accurate manner.
• Ensure warranty procedures are followed correctly and monies are recovered promptly.
• Respond swiftly to any customer complaints and ensure timely resolutions.
• Responsible for recruitment and training within the department.

Aftersales Manager Requirements

Benefits

To apply please contact leon.ohara@yeomans.co.uk with a current CV and covering letter.

To understand how we will process your personal information, please review our recruitment privacy policy here.

J-18808-Ljbffr