Director, Systems & Event Technology

APPLY HERE - https : / / secure.builtapp.com / rila / jobs / 0459ca8c

The Director, Systems & Event Technology is a hands-on technical role supporting RILA’s core systems, including the AMS (Salesforce / Fonteva), email marketing (Act-On), event technology, and other SaaS tools. You will manage the technical operations of RILA’s event platforms ensuring they are configured, supported, and fully leveraged for conferences and meetings.

As part of the systems team, you’ll have a hand in initiatives that reach across nearly every part of RILA — keeping data accurate and accessible, strengthening member engagement, empowering marketing campaigns, supporting conferences, and enabling committee operations. This is an opportunity to play a visible role in RILA’s operations by shaping how technology and data drive organizational success.

On a daily basis, you’ll configure, optimize, and support systems for new projects, resolve technical challenges, and help staff make the most of RILA’s platforms. You’ll keep systems reliable, data dependable, and tools effective while working as part of a three-person team that collaborates with events, sales, marketing, and other departments to implement solutions and drive continuous improvement.

Position Responsibilities :

Systems & Technical Projects :

• Configure and support RILA’s platforms to meet new project and initiative requirements.
• Contribute to the design, testing, and implementation of new features, system enhancements, and platform updates.
• Identify opportunities to improve processes and implement technical solutions that increase efficiency and effectiveness.
• Create and refine reports and dashboards that provide actionable insights for staff and leadership.
• Ensure systems are optimized, reliable, and aligned with organizational needs.

Event Technology and Registration :

Internal Support :

Systems Maintenance :

Collaboration and Communication :

About RILA :

At the Retail Industry Leaders Association (RILA) , we convene decision-makers, advocate for the retail industry, and promote operational excellence and innovation. Our aim is bold but simple : to elevate a dynamic industry by transforming the environment in which retailers operate.

We are a dynamic, collaborative, team-oriented trade association in Washington, DC. Our employees are passionate about customer service and support our members and each other. We are adding to the team!

Learn more about us here - https : / / www.rila.org / about-rila / careers

Desired Qualifications :

Education and Experience :

Skills and Competencies :

Salary & Benefits :

Application Instructions :

Your resume and short cover letter (so we can learn a bit about you and your interest in the role) should be submitted here through our recruiting site here - https : / / secure.builtapp.com / rila / jobs / 0459ca8c