Technical Support

Job Description

Required Skills & Qualifications

Proven experience in technical support or IT systems role within a retail or multi-site business environment

Proficiency in Microsoft Azure, Windows system administration, Microsoft 365, and SharePoint

Strong networking knowledge with Aruba equipment

Ability to manage multiple tickets and prioritize critical issues

Strong troubleshooting, problem-solving, and communication skills

Bilingual – Fluent in English and Spanish, verbal and written

Ability to work independently and manage time effectively

Preferred Qualifications

Experience with eCommerce platforms or integrations

Retail or grocery technology experience

Familiarity with POS systems and related integrations