Sales Support Manager (Senior Account Manager)

Sales Support Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Sales Support Manager within PNC's Treasury Management Sales organization, you will be based in any location listed as well as other locations within the PNC footprint will also be considered. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.

As a Sales Support Manager within PNC's Treasury Management organization, you will be responsible for managing a group of Account Managers (currently 6 direct reports) across multiple PNC locations. Team primarily tasked with providing support for sales activities associated with complex relationships and complex sales opportunities, including but not limited to conducting company research, preparing presentation and proposal materials, assisting with pricing activities, and providing implementation oversight. Will be responsible for working with individual Treasury Management Sales Leaders to prioritize and allocate team resources based on team capacity and relationship or opportunity complexity while enhancing overall sales capacity. Additional responsibilities will include training, development, and coaching of existing staff, hiring of new staff as needed, and establishing and maintaining consistent tools and practices. Prior treasury management experience is strongly preferred.

Job Description

Serves as the clients' point of contact for all matters, to build and maintain a long-lasting relationship. Monitors client contract for compliance and participates in the negotiations of base contract and contract modifications. Manages processes outlined in the contract and resolves challenges / issues. Handles higher volume, higher visibility and more complex clients while supervising day to day operations of a team. Serves as the clients' lead point of contact for all matters. Responsible for the identification and development of new servicing opportunities with existing clients to build and maintain a long-lasting relationship. This includes leveraging industry and PNC knowledge to inform customers of appropriate products / services, rates, and other opportunities. Serves as escalation point for the most critical issues and provides leadership, guidance and oversight to the team. Leads in negotiating servicing agreements and servicing fees for existing clients if contract modifications are needed. Works directly with in-house counsel and clients on contract negotiations. This includes the review of the servicing agreements to ensure contract terms meet servicing guidelines. Analyzes, assesses and documents client requirements. Forecasts and tracks key account metrics. Proactively identifies customization needs, and works with service partners and team to decision / implement.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be : Customer Focused, Managing Risk, Include Intentionally, Live the Values, Enable Change, Achieve Results, Develop the Best.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position. Preferred Skills : Account Management, Client Counseling, Competitive Advantages, Go-to-Market Strategies, Influencing Skills, Negotiation, Relationship Building, Sales Operations. Competencies : Account Management, Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Negotiating, Problem Management Process. Work Experience : Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education : Bachelors. Certifications : No Required Certification(s). Licenses : No Required License(s).

Pay Transparency

Base Salary : $65,000.00 $164,450.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and / or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 08 / 06 / 2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.