Restoration Operations Manager (Multi-Site)
SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We're growth-minded, quality-driven, and people-focusedbacked by the industry's most recognized brand.
Why You'll Love This Role :
- Impact at scale : Lead day-to-day field operations for multiple franchises (Salem, MA & Manchester, NH).
- Build winning teams : Hire, train, and grow technicians into crew leads and beyond.
- Strong support : Company-paid medical / vision / dental, 401(k) match + profit sharing, company vehicle, professional developmentand performance bonuses.
- Career runway : IICRC training support, leadership mentoring, and the tools to do your best work.
Compensation & Schedule :
Pay : $108,000 - $130,000Status : Full-time, exemptSchedule : Primarily MondayFriday with rotational on-call responsibilityLocation : On-site in Salem, MA; regular field time across Salem, MA and Manchester, NHWhat You'll Do (Key Responsibilities) :
Customer Excellence :
Ensure top-tier customer satisfaction, professional crew interactions, and high-quality job outcomes.Uphold professional appearance standards (uniforms, grooming) across all field teams.Capacity & Staffing :
Partner with the GM to forecast workload and crew capacity.Own recruiting : post ads, interview, hire, and onboard production staff.Keep teams storm-ready, including plans for dispatching, temp labor oversight, and emergency response.Training, Safety & Field Leadership :
Deliver a structured training path for every tech (LMS, DryBook, driver safety ride-alongs, on-the-job coaching).Schedule IICRC certifications (WRT / ASD; Master tracks a plus) and track completions.Conduct biweekly 1 : 1s for performance, career development, and skill progression.Target the right bench : develop and maintain required numbers of Crew Chiefs / Leads.Spend ~30-50% of time in the fieldaudit quality, coach live, reinforce safety and SOPs.Handle HR basics for production staff (reviews, time-off approvals, documentation).Daily Coordination :
Build efficient daily schedules with the Office Manager and Project Managers.Communicate real-time crew changes and resource needs to office staff.Ensure vehicles, equipment, and supplies are maintained, compliant, and deployment-ready.Must-Have Qualifications :
Restoration industry experience (3+ years) REQUIREDManagement / leadership experience (5+ years) with proven team buildingIICRC WRT and ASD (or ability to obtain quickly); Master designation is a plusDemonstrated success increasing revenue, utilization, and job profitabilityStrong process mindset, KPI discipline, and hands-on field leadershipProficiency with job management systems (DryBook), LMS platforms, Xactimate, and Microsoft OfficeValid driver's license with insurable driving record; ability to drive company vehiclesPhysical & Work Environment :
Lift 50 lbs regularly (occasionally up to 100 lbs with assistance)Work on ladders, at ceiling heights, and in tight spaces (crawl spaces, attics)Repetitive push / pull / lift / carry; work around common cleaning agentsWork in PPE and follow safety protocolsBenefits (SERVPRO Team JRF) :
Great salary + performance bonus100% company-paid Health / Vision / Dental401(k) match + profit sharingCompany vehiclePaid time off & holidaysProfessional development & certification supportGrowth path within a high-performing team...and moreHow We Measure Success (KPMs) :
Customer satisfaction / reviews, KPMs and cycle timeStaff retention, certifications completed, and bench strength (Crew Chiefs / Leads)Safety / vehicle incidents and complianceJob profitability, labor and consumable utilizationReadiness for surge / storm eventsEqual Opportunity :
Each SERVPRO Franchise is independently owned and operated. We are an Equal Opportunity Employer.