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Restoration Operations Manager (Mitigation)

Restoration Operations Manager (Mitigation)

IICRCSwampscott, MA, US
11 hours ago
Job type
  • Full-time
Job description

Restoration Operations Manager (Multi-Site)

SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We're growth-minded, quality-driven, and people-focusedbacked by the industry's most recognized brand.

Why You'll Love This Role :

  • Impact at scale : Lead day-to-day field operations for multiple franchises (Salem, MA & Manchester, NH).
  • Build winning teams : Hire, train, and grow technicians into crew leads and beyond.
  • Strong support : Company-paid medical / vision / dental, 401(k) match + profit sharing, company vehicle, professional developmentand performance bonuses.
  • Career runway : IICRC training support, leadership mentoring, and the tools to do your best work.

Compensation & Schedule :

  • Pay : $108,000 - $130,000
  • Status : Full-time, exempt
  • Schedule : Primarily MondayFriday with rotational on-call responsibility
  • Location : On-site in Salem, MA; regular field time across Salem, MA and Manchester, NH
  • What You'll Do (Key Responsibilities) :

    Customer Excellence :

  • Ensure top-tier customer satisfaction, professional crew interactions, and high-quality job outcomes.
  • Uphold professional appearance standards (uniforms, grooming) across all field teams.
  • Capacity & Staffing :

  • Partner with the GM to forecast workload and crew capacity.
  • Own recruiting : post ads, interview, hire, and onboard production staff.
  • Keep teams storm-ready, including plans for dispatching, temp labor oversight, and emergency response.
  • Training, Safety & Field Leadership :

  • Deliver a structured training path for every tech (LMS, DryBook, driver safety ride-alongs, on-the-job coaching).
  • Schedule IICRC certifications (WRT / ASD; Master tracks a plus) and track completions.
  • Conduct biweekly 1 : 1s for performance, career development, and skill progression.
  • Target the right bench : develop and maintain required numbers of Crew Chiefs / Leads.
  • Spend ~30-50% of time in the fieldaudit quality, coach live, reinforce safety and SOPs.
  • Handle HR basics for production staff (reviews, time-off approvals, documentation).
  • Daily Coordination :

  • Build efficient daily schedules with the Office Manager and Project Managers.
  • Communicate real-time crew changes and resource needs to office staff.
  • Ensure vehicles, equipment, and supplies are maintained, compliant, and deployment-ready.
  • Must-Have Qualifications :

  • Restoration industry experience (3+ years) REQUIRED
  • Management / leadership experience (5+ years) with proven team building
  • IICRC WRT and ASD (or ability to obtain quickly); Master designation is a plus
  • Demonstrated success increasing revenue, utilization, and job profitability
  • Strong process mindset, KPI discipline, and hands-on field leadership
  • Proficiency with job management systems (DryBook), LMS platforms, Xactimate, and Microsoft Office
  • Valid driver's license with insurable driving record; ability to drive company vehicles
  • Physical & Work Environment :

  • Lift 50 lbs regularly (occasionally up to 100 lbs with assistance)
  • Work on ladders, at ceiling heights, and in tight spaces (crawl spaces, attics)
  • Repetitive push / pull / lift / carry; work around common cleaning agents
  • Work in PPE and follow safety protocols
  • Benefits (SERVPRO Team JRF) :

  • Great salary + performance bonus
  • 100% company-paid Health / Vision / Dental
  • 401(k) match + profit sharing
  • Company vehicle
  • Paid time off & holidays
  • Professional development & certification support
  • Growth path within a high-performing team
  • ...and more
  • How We Measure Success (KPMs) :

  • Customer satisfaction / reviews, KPMs and cycle time
  • Staff retention, certifications completed, and bench strength (Crew Chiefs / Leads)
  • Safety / vehicle incidents and compliance
  • Job profitability, labor and consumable utilization
  • Readiness for surge / storm events
  • Equal Opportunity :

    Each SERVPRO Franchise is independently owned and operated. We are an Equal Opportunity Employer.

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    Mitigation Manager • Swampscott, MA, US

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