Help Desk Representative

Help Desk Representative

DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including : - Recruiting, hiring, and training City employees. - Managing 55 public buildings. - Acquiring, selling, and leasing City property. - Purchasing over $1 billion in goods and services for City agencies. - Overseeing the greenest municipal vehicle fleet in the country. - Leading the City's efforts to reduce carbon emissions from government operations. When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. The Department of Citywide Administrative Services' (DCAS), Human Capital (HC) Line of Service seeks to appoint a Community Coordinator to work in the HC Bureau of NYCAPS Central (NCC). NCC is a human resources service center that oversees the expansion and maintenance of NYCAPS (New York City Automated Personnel System), a centralized automated personnel system for human resources professionals, managers, and employees to access and manage personnel and benefits information. NCC oversees the implementation of civil service and human resources related transactions for over 300,00 employees citywide; supports approximately 96,000 NYC employees with all their health benefit needs; and manages Employee Self-Service (ESS), an online tool that provides NYC employees with easy access to human resources, payroll, tax, City job applications and benefits information. The NYCAPS Central Help Desk call center serves as the first tier of support for agencies, employees and job applicants escalating issues and inquiries pertaining to Employee Self-Service, health benefits enrollment and changes, agency Human Resource actions, and NYC Jobs. NYCAPS Central is seeking to hire a Community Coordinator to perform the following duties and responsibilities : - Assist employees and agency representatives with inquiries pertaining to HR, Health Benefits, NYC Jobs, and ESS via phone and email. - Enter benefits transactions such as enrolling new hires and their dependents into health insurance plans, updating dependent data, entering manual events as well as entering elections for health benefits events. - Research and respond to calls and emails from applicants. - Track all calls and emails via NCC's Customer Relationship Management (CRM) system. - Provide exceptional and consistent customer service to agencies and employees. - Work with the NCC HR unit, Change Management unit, and the Human Resources Information Systems unit to analyze system inquiries / issues.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.