Service Specialist

Job Description

Job Description

SISCO is seeking a customer-focused Service Specialist to handle inquiries related to claim status and employee benefits. This role involves researching information across various systems and ensuring accurate documentation of customer interactions.

Location : Dubuque, Iowa

Key Responsibilities :

• Respond to customer inquiries regarding claims and benefits with a focus on one-email resolution
• Accurately communicate benefit and claim details to ensure a positive customer experience
• Use internal systems to research information and document interactions
• Prioritize workload and follow-ups to support timely claim processing
• Maintain schedule adherence and availability for incoming calls

What We're Looking For :

Experience :

Full-Time Benefits - Most benefits start day 1

About SISCO :

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. Today, SISCO is recognized as a premier third-party administrator for employee benefits, serving 600+ employers and 1,000,000+ members from our headquarters in Dubuque, IA.

For the past decade, many Health Insurance Carriers and Payers have been quietly driving industry trends in the wrong direction. The result is a lower standard of prudent review and ever-increasing costs. Our strategy is to simply administer employer plans with the same care, diligence, and expertise we apply to our own benefit program. Learn more at www.siscobenefits.com

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