Seasonal Assistant Manager

Seasonal Assistant Manager

Bronx Zoo

Temporary / Seasonal

BZ-RESTAURANTS

Job Description

Department : Restaurant Services

Title : Temporary Assistant Manager

Employment Type : Temporary

Status : Non-Exempt

Grade Level : Hourly

Pay Range : $21.50 per hour

Reports To : Full-Time Management Staff

Schedule : Must be able to work weekends and holidays; weekday hours also available

Hours : 8 : 00 AM 6 : 00 PM, dependent on weather and guest attendance; schedule subject to change through the spring and summer

Position Summary : Assist in directing the daily operation of multiple assigned areas. Ensure that all staff provide superior customer service and consistent quality products that enhance the guest's experience. Implement sales training to upsell products in a manner maximizing transaction spending. Enforce WCS procedures and checklists for maximum daily efficiency.

Description

Lead People

Create and communicate a daily schedule for associates and supervisors that include start times and break times while ensuring budgeted labor dollars are being managed efficiently.

"Right people in the right spots at the right time"

Take full responsibility of assigned location(s) when full time management is not present and step in to assist whenever necessary

Sales & Service

Oversee the daily operation of assigned location(s) and staff to achieve sales target.

Ensure that all Associates & supervisors provide superior customer service in accordance with WCS and Departmental procedures and standards.

Reinforce selling skills training of team by focusing on the individual sale so as to increase average transaction spent.

Maintain cash and inventory controls to ensure that funds are handled in an accurate and secure manner that conforms to department policies and procedures.

Provide relief and coverage for full time management in his / her absence.

Housekeeping and Maintenance

Ensure that the food or merchandise presentation area is fully stocked, organized, exciting and visually appealing.

Ensure that all work locations are neat, clean, organized and safe.

Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage.

Food Management

Control portions, food cost, waste and shrinkage of assigned location(s).

Provide consistent quality offerings through the proper preparation and display of products.

Maintain systems of ordering food, inventory and related supplies.

Maintain food and operating supply costs

Collaborate

Establish and maintain a collaborative working relationship with all staff.

Maintain general knowledge of park attractions and amenities to provide superior customer service.

Follow all WCS rules and regulations.

Administrative

Assist in the preparation as reports as needed.

Perform other duties as assigned.

Ensure daily production logs and operational logs are filled out accurately and filed away

Perks of Working with Us

Free employee access to 5 Parks : surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals

Complimentary Parking

Complimentary Guest Park Tickets (After 45 days)

Company provided uniforms

Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal

Serve Safe Certification Training / Food Handler Certification Reimbursements

Access to online learning and tuition discounts with Monroe College

Earned Paid Sick Time

Employee Assistance Program

Free Banking

Qualification Requirements

Qualifications

The applicant must have excellent communication skills, a positive work ethic and possess well-developed leadership abilities.

Previous supervisory experience in related retail or restaurant businesses is required.

NYC Food Handlers Certificate preferred, but not required. Must be willing to obtain it within first 45 days of employment

Valid Driver's license preferred, but not required

The ability to manage people in a high-volume, high-pressure environment

Excellent attention to detail

A professional demeanor

Must be able to lift at least 50 lbs. without strain

Prior cash handling experience preferred

EOE / AA / M / F / Vets / Disabled