IT Specialist

Are you passionate about technology thrive on solving IT challenges and eager to work closely with developers to keep world-class games running seamlessly CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston this role youll be a go-to expert ensuring our developers designers and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities :

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops laptops mobile devices software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.

Qualifications :

Additional Information :

The application window for this position will close by 04 / 30 / 2026.

This job requires working in Boston US.

Working mode : in-office in a full-time capacity.

Health & Well-Being

Perks & Professional Growth

Life in the Office

This position is a new role.

Estimated pay range for this position : $77100 - $106000 USD annually

At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data geographic location and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience qualifications and location.

If youve observed any irregularities (i.e. legal or ethical violations) in our recruitment process please click  here  to report them anonymously.

#LI-ONSITE

Remote Work : No

Employment Type : Full-time

Key Skills

SQL,Active Directory,Information Technology,Access Points,System Software,Database,Infrastructure,Linux,Project Management,Internet,Troubleshoot,PC,Procedures,Setup,hardware

Experience : years

Vacancy : 1