Senior Manager Service Operations Support Application Software

Service Operations Application Software Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are seeking a highly motivated and experienced Manager to lead our Diagnostics Application Software team. The Service Operations Application Software Manager is responsible for the strategic and operational management of application software support within the Service Operations Support organization. This role is responsible for enhancing user experience, driving issue resolution through cross-functional collaboration and digital tool adoption, and aligning service strategies with business goals in Diagnostics Service Laboratory Solutions (DX CS-LS) for field and lab operations.

Responsibilities :

Enhancing User Experience

• Define strategy and priorities for enhancing the customer and field user experience.
• Champion improvements in workflows that enhance the overall customer and operator experience.
• Drive field feedback collection and feature prioritization to ensure intuitive and effective software design.
• Lead initiatives that enhance diagnostic workflows and support evolving customer needs.

Driving Issue Resolution

Aligning Service Strategies with Business Goals

Experience :

Education :

Who We Are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How We Work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individuals potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and / or sexual orientations, and work together, to fight the worlds most threatening diseases and enable access to care, united by one purpose : to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.