Payroll Specialist FullTime

Summary

Workplace HCM’s Entry Level Payroll Specialist manages the client relationship with Workplace HCM. This person will support multi-product clients with technical assistance, training, and general service inquiries. This position includes the ability to manage calendars relating to payroll processing, training, and proactive client activity management.

Responsibilities

Qualified candidates will be accountable for the following responsibilities :

• Manage a shared client group of 200 to 300 clients
• Monitor the client system and identify issues as they arise
• Manage the daily payroll process to produce timely payroll for clients
• Maintain proper documentations of client communications
• Proactively manage operational controls, such as survey reviews, tax edits, returns, and quarter and year-end activity
• Maintain a long-term relationship with every client assigned to you
• Provide backup for other specialists as needed
• Meet daily metrics regarding client retention, phone measurements, call quality, and management of escalations of client issues
• Other related tasks as assigned

Requirements

Qualified candidates must possess the following qualities :

Benefits

Schedule : Monday - Friday, 8 : 30am - 5pm