Technical Customer Service RepresentativeOmega Holdings • Humboldt, IA, United States
Technical Customer Service Representative
Omega Holdings • Humboldt, IA, United States
6 days ago
Job type
- Full-time
Job description3+ years of experience in customer service or technical support Mechanical or technical background preferred College degree highly preferred Strong professional communication skills Self-starter, highly motivated, and organized Proficient with computers, including Word, Excel, and typing at 50 WPM Quality-focused with strong attention to detail Excellent problem-solving and analytical skills Active listening and effective phone skills Ability to resolve conflicts and analyze information quickly
We are seeking an extremely computer-savvy individual to join our technical support / customer service team. The ideal candidate will have a technical or mechanical background, strong problem-solving skills, and the ability to take initiative while being a collaborative team player. This role requires someone highly motivated, organized, and committed to providing exceptional customer service.
Key Responsibilities :
- Handle incoming customer calls and respond to inquiries
- Provide technical assistance on products and applications
- Resolve service questions and complaints professionally
- Research and help develop new parts and product lines
- Contribute to creating a customer-focused environment
- Assist other departments with special projects as needed
Required Education & Experience :
Desired Qualities :
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Customer Service Representative • Humboldt, IA, United States