DIRECTOR, SYSTEMS PROJECTS (SALESFORCE ADMINSTRATOR)

Salary : $127,046.40 - $190,528.00 Annually

Location : Los Angeles, CA

Job Type : Regular Employee

Job Number : 2400961

Cabinet : STRATEGIC FINANCIAL MANAGEMENT

Cost Center : 3020 - TAP

Opening Date : 10 / 01 / 2025

Closing Date : 10 / 17 / 2025 5 : 00 PM Pacific

FLSA : Exempt

Bargaining Unit : Non-Contract

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Plans, schedules, researches, provides leadership, and oversees technical staff in order to successfully implement Information Technology (IT) projects supporting major Enterprise Resource Planning (ERP), software applications, and / or complex communications infrastructure systems.

The Director Systems Project (Salesforce Administrator) is a hands-on role responsible for system configuration, deployments, and data integrity across environments. The role enforces organziationl wide defaults (OWD) and data security, streamlines organization processes, and ensures privacy and security in integrations while delivering scalable solutions with stakeholders. This postion will also provide ongoing support and improvements to enhance user adoption and overall system performance.

Recruitment Timelines : Interviews are projected to be scheduled for the week of October 27, 2025 These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Provides advanced level project management services to lead, administer, and ultimately support the successful delivery of Information Technology (IT) projects
• Manages complex projects supporting major Enterprise Resource Planning (ERP) systems (e.g., financial, budget, human resources, and transportation systems) and / or major technology infrastructure systems (e.g., network, telecommunications, business productivity, communications, and security systems)
• Provides oversight and management of technical staff and contractors in activities related to the project deliverables for IT systems and infrastructure
• Understands and follows a Project Management Life Cycle (PMLC) methodology to successfully deliver technology projects
• Works with key stakeholders to develop and prepare key integral project management documents, including business cases, project charters, budgets, project requirements, scopes of work, procurement documents, project plans and schedules, tests, and training plans
• Reviews and analyzes new project requests and justifications for new and expanded programs
• Gathers requirements to support development of project scope of work
• Interfaces with vendors for information and cost estimates
• Prepares solicitation documents for request of proposals, including cost estimate, scope of work, and evaluation process
• Participates in selection and negotiation processes for hiring of outside contractors
• Develops departmental plans and schedules
• Monitors, tracks, and evaluates work progress
• Tracks budget and actual costs
• Authorizes payment for equipment, professional services, and licensing related to the project deliverables
• Allocates assigned staff and other resources required to meet objectives
• Serves as the liaison between group departments, external vendors / providers of IT, and Metro executives
• Communicates updates, change orders, status, issues and risk with project stakeholders
• Consults with stakeholders to clarify and solve systems development needs and problems; establishes and modifies priorities and schedules to ensure stakeholder satisfaction
• Implements problem resolution programs and tracks project issues
• Presents plans, project status, and progress against milestones in oral and written reports to the Project Management Office (PMO) and executive management
• Facilitates governance and strategic planning
• Ensures conformance with federal and state regulations
• Researches and evaluates new technology software and hardware
• Participates on various committees and task forces
• Conducts special projects and studies and presents progress reports and findings
• Participates in the department's information security, disaster recovery, and safety programs
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and / or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes :

Education

Experience

Certifications / Licenses / Special Requirements

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications :

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

Special Conditions

Working Conditions

Physical Effort Required

(JC)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations :

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open : Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open : Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open : Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire / Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open : Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook / Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open : Monday through Friday, 6am to 6 : 30pm

(Closed Sat & Sun)

Telephone : (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5 : 00 p.m. on the closing date. Late applications will not be considered.

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs / week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical / Dental / Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year : New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits : Transportation passes for employees and / or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only :

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at

01

Please acknowledge that the following responses will be used to supplement and expand on the Work Experience section of your application. It is important to provide detailed answers and do not refer to or rely on a resume or other documentation as we will not review resumes to determine qualifications. The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as accurate as possible. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

02

Please select the highest level of education you have completed.

03

Please select the number of years of relevant management-level experience you have in a large-scale computer system, with at least 2 years in a specialized experience in area of assignment.

04

If you indicated having experience in the previous question, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

05

Describe your relevant administering Salesforce environments, including configuration, troubleshooting, and environment management. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

06

Describe your relevant experience applying Salesforce security models, including organization-wide defaults (OWD), roles, profiles, and permission sets. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

07

Describe your relevant experience supporting integrations between Salesforce and external systems while maintaining data accuracy, privacy, and compliance across connected platforms. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

08

Describe your relevant experience designing, building, and maintaining low- to no-code automations. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N / A" in the field below.

Required Question