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Content Operations & Community Manager
Content Operations & Community ManagerNashville Public Radio • Marion, IN, US
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Content Operations & Community Manager

Content Operations & Community Manager

Nashville Public Radio • Marion, IN, US
14 hours ago
Job type
  • Full-time
Job description

Overview

Content Operations & Community Manager position at Wesley Seminary, Marion, IN. This role supports the planning, production, and delivery of educational and ministry resources on our digital platform, Lantern. The role coordinates projects across 21CC initiatives, ensuring content is on track, on budget, and aligned with our mission to equip ministry leaders across personal, professional, and spiritual dimensions.

Responsibilities

  • Content Coordination & Delivery

Maintain and manage the editorial calendar for platform content (including articles, micro-courses, videos, podcasts)

  • Organize and track content production timelines and deliverables
  • Coordinate internal review, formatting, and publishing workflows
  • Ensure all content is developed and delivered within defined budgets
  • Contributor & Contractor Support
  • Onboard, coordinate and commission content contributors, videographers, writers, and assessors

  • Track contracts, assignments and payments in collaboration with Program Director
  • Support instructors and assessors by ensuring they have what they need to create, grade and provide feedback effectively within the platform
  • Platform & Publishing Support
  • Upload and format content within the platform according to guidelines

  • Assist with quality control checks and ensure all materials meet accessibility and formatting standards
  • Track and maintain content documentation, versioning, and storage
  • Content Planning & Strategic Input
  • Contribute to content projections, capacity needs, and resource planning to support leadership in budgeting and strategic initiatives

  • Advocate for resourcing needs tied to high-priority content initiatives
  • Maintain clear documentation of content workflows, contributor rosters, and status updates for internal planning
  • Collaboration & Rollout Support
  • Partner with marketing and events coordinator for rollout, promotion and pricing strategies for major content launches

  • Support adoption of new learning tracks, content hubs or credential programs through collaboration with internal teams
  • Partner with faculty and champions to identify non-academic track content opportunities as a complement to academic content creation or availability
  • Platform Communications & Engagement
  • Manage weekly content announcements, platform messages and newsletter updates to keep the community informed and engaged

  • Surface member feedback related to content accessibility, format and interest areas
  • Metrics & Feedback
  • Track and report on content performance and engagement (views, completion rates, feedback, revenue) to guide improvements

  • Create a regular feedback loop with users and contributors to evaluate quality and relevance
  • Assist with occasional user sessions, working sessions or polls to gather insight on future content needs
  • Community Network Engagement
  • Foster meaningful conversation and participation across the platform by posting prompts, highlights and event updates

  • Welcome new members, help orient them to key features while ensuring they experience a smooth first impression
  • Monitor communication discussions to elevate insights, identify opportunities for engagement, and flag needs or gaps
  • Coordinate platform-wide messaging, including newsletters, content announcements or follow-up to events
  • Provide light support for members navigating the platform or accessing content
  • Partner with faculty, champions and internal teams to create an environment of safety, encouragement and connection
  • Operational Assistance
  • Help identify process improvements for smoother content production and delivery

  • Provide how-to guides for engaging with the platform
  • Establish operational flows to onboard, streamline and track content creation, formatting, delivery and promotion
  • Serve as 3rd party liaison between Mighty Networks and the Seminary, applying platform updates as needed
  • Qualifications

    According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

    Education

  • Associate or Bachelors in a related area, e.g., business, marketing
  • Experience

  • Three to four (3-4) years' experience in content production, program coordination, publishing, or project support (educational or ministry context a plus)
  • Strong organizational and time-management skills; able to manage multiple moving pieces
  • Comfortable using project management tools (e.g., Monday.com, OneDrive, Airtable, Forms, Google Workspace, etc.)
  • Required Skills

  • Clear communicator and collaborator; able to follow up with both creative and administrative professionals and professional executive presence
  • Familiarity with online learning platforms, community platforms, or LMS tools is a plus
  • Aligned with the mission and values of a faith-based, ministry-oriented organization
  • IWU Kingdom Diversity Statement : IWU, in covenant with God\'s reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member\'s earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ\'s commandment to love all humankind.

    LIMITATIONS AND DISCLAIMER : As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

    Advertised : 28 Aug 2025 US Eastern Daylight Time

    Applications close : 28 Sep 2025 US Eastern Daylight Time

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    Community Manager • Marion, IN, US

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