IT TECHNICAL SUPPORT ANALYST 1, 2 or 3

About this Job

The mission of the Secretary of States office is to serve the public by meeting its legal responsibilities of collecting securing and communicating information that enhances commerce ensures the integrity of Louisianas elections and preserves presents and makes accessible government information essential to Louisianas operations and its recorded history.

This position is in our Information Technology Help Desk team where you will provide essential end-user support for various hardware components as well as both in-house developed and commercial off-the-shelf software solutions.

Minimum Qualifications

Three years of experience in information technology; OR

Six years of full-time work experience in any field plus one year of experience in information technology; OR

An associates degree in information technology plus one year of experience in information technology; OR

A bachelors degree plus one year of experience in information technology.

A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field.

EXPERIENCE SUBSTITUTION :

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE :

A certification in an approved area may be substituted for the education and / or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role as defined by the State Civil Service can be found here .

Job Duties and Other Information

Job Duties :

End user support for both hardware and inhouse / commercial software

Ideal Skills :

Ability to use computer in daily work assignments.

Ability to communicate politely with user community.

• Ability to communicate technical issues to a non-technical person.
• Ability to lift 50 pounds for equipment purposes.
• Ability to walk push pull bend kneel stretch stoop order to prepare install and maintain computer equipment.
• Ability to use analytical skills and solve problems.
• Ability to communicate in person by phone and in writing.
• Ability to meet deadlines.

Position-Specific Details :

Appointment Type : Probational or Promotional

Career Progression : This position may be filled as an IT Technical Support Analyst 1 2 or 3

Division : Information Technology / One (1) vacancy

Location : Secretary of State Essen Lane Baton Rouge LA.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment hiring and retention of individuals with disabilities.

How To Apply :

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Contact Information :

For further information about this vacancy contact :

Ashley Rathcke HR Specialist

Secretary of State Nancy Landry

Human Resource Division

P. O. Box 94125

Baton Rouge LA 70804-9125

Required Experience :

IC

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Unclear

Experience : years

Vacancy : 1

Monthly Salary Salary : 3895 - 7011