Service Advisor

Description:

Service Advisor – Automotive

Fox Toyota is looking for an experienced and customer-focused Service Advisor to join our team. If you have excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service put your people skills to work and apply now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up in a timely manner.
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• Other tasks as needed
  

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental/Vision Insurance
• Life Insurance
• 401K
• 401K Match
• PTO
• Paid Holidays
  

About Our Dealership

We are a family owned and operated business so we put Family Values first in everything we do. We appreciate our customers and aim to make them customers for life! We also value community. We support local business, vendors, suppliers and charitable organizations. We want to give back to our community and cultivate long term relationships with our neighbors. Our employees are key to our success and if you share the same values we welcome you to apply! We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements:

• Valid Driver License and clean driving record
• Able to pass pre-employment screening
• Previous experience in an automotive service advisor role or related customer service position a plus
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in using computer systems and software for scheduling and record-keeping