Customer Service Manager - State Farm Agent Team Member

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Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

POSITION OVERVIEW:Are you an experienced insurance professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.

As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior insurance experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.

RESPONSIBILITIES:

• Manage office operations and ensure smooth workflow
• Handle escalated customer complaints and issues.
• Provide leadership, training, and mentorship to the team
• Oversee customer interactions, ensuring high-quality support
• Ensure compliance with State Farm policies and procedures
• Collaborate with the agent on business strategies and goals
• Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

QUALIFICATIONS:

• 3+ years of experience with sales and/or management.
• Leadership and organizational skills.
• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
• Proficiency in learning and navigating computer functions efficiently.
• Property/Casualty and Life/Health insurance licenses.
• Must have prior insurance experience.

Compensation: $60,000.00 - $90,000.00 per year

Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. If you want to work in an environment that is fun, challenging, and rewarding, then Mitzi Ryburn - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Shawnee.

Apply now and let us put you on the path to success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.