Program Management Communications Manager (Aetna Pharmacy)

Program Management Communications Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary : Do you want to work for a dynamic team that delivers quality and helpful products to our consumers? As a member of the Aetna Pharmacy Health Plan Team, you play a critical role in the cross-functional execution and delivery of enterprise innovations and product solutions for our Aetna commercial and exchange lines of business. Collaboration across businesses is critical, as you'll work with Aetna, Caremark, and other CVS Health teams. If you're comfortable thinking big picture and rolling up the sleeves to develop a business case, this might be the right role for you!

Key Responsibilities Include :

• Create and execute comprehensive and strategic provider and member Aetna pharmacy communication campaigns.
• Keen focus on member and provider experience for all new and existing campaigns.
• Build and successfully implement campaigns based on solid understanding of the desired results, risks / challenges, overarching organizational direction while accounting for the end user's needs.
• Identify and collaborate with additional departments to establish engagement across member and provider organizations on campaigns / initiatives ensuring a positive consumer experience.
• Collaborate with internal departments to identify opportunities to strengthen and improve processes that enable a better consumer experience.
• Establish and manage quality assurance review of UM letters.
• Support team in responses to account management, plan sponsor, member, state regulator, sales, trade, medical affairs, operations, product and compliance inquiries in a thoughtful and timely manner.
• Develop, manage and maintain policy / process / work instructions documents.
• Maintains project and performance tracking tools in order to document accuracy and completion metrics.
• Demonstrates a commitment to service excellence identifying areas of opportunity for process improvement across all lines of business including identifying additional support resources / programs / software needs.
• Identify best practice and synergies for opportunities to improve our member and provider experience.
• Create, maintain and update policy / procedure / work instructions for member and provider experience campaigns.

The ideal candidate will have demonstrated success leading in a fast-paced environment, with the ability to learn on the fly while understanding and solving new problems. Given the nature of the work and environment, your communication and influencing skills are essential.

Required Qualifications

Preferred Qualifications

Education

Bachelor's degree or similar work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is : $54,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

We anticipate the application window for this opening will close on : 11 / 01 / 2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.