Training and Quality Coordinator

Great Hill Solutions, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill Solutions is seeking a Training & Quality Coordinator to support the Bureau of Medicine and Surgery (BUMED) Navy Medicine Records Activity (NMRA), with records processing services. The required services support the release of information, data collection and analysis, tracking tool coordination, training coordination, and project management for the proper retirement of service treatment records (STRs). This is an on-site position in St. Louis, Missouri requiring secret clearance eligibility.

Responsibilities include but are not limited to:

• Draft, organize, and manage all aspects of training – NMRA SOPs related to NSIPS, Manifesting Systems, and internal ROI.
• Develop, implement, and operate programs to train NMRA personnel on the functions of their job, this requires the contractor to learn all NMRA processes and train new employees and provide continuing education for existing employees, while also looking for process efficiencies.
• Monitor NMRA staff members, including active duty, civilian, and contractor staff to ensure mandatory annual training is completed in a timely manner.
• Develop, implement, and operate programs to train external personnel, most often active duty, on how to properly process and mail STRs, how to properly use the STR Tracking Tool, and other various required training courses. Training sessions may be conducted weekly or bi-weekly as needed via telephone conference or Teams.
• Develop, implement, and operate programs to ensure internal quality meets the standards set by the Standard Operating Procedures of NMRA.

Basic Qualifications:

• 3+ years of experience in a training and/or quality assurance environment.
• Experience in coordinating well-managed training sessions from start to finish.
• Experience using the Microsoft Office Professional Suite, including Office, Word, Excel, and PowerPoint as well as traditional and modern job training methods and techniques.
• Possess an active Secret Security Clearance or have the ability to obtain and maintain a Secret Security Clearance.

Desired Qualifications:

• Familiarity with processes related to the management of medical records and/or the retirement of service treatment records.
• Familiarity with Adobe Captivate and Defense Collaboration Services is preferred.
• Previous military experience or experience supporting and engaging with the military community preferred.
• Ability to flex working hours when necessary to support virtual OCONUS personnel training.
• Independent self-starter, highly organized and a team player.