Fraud & Claims Operations Manager

Fraud & Claims Operations Manager

Wells Fargo is seeking a Fraud & Claims Operations Manager in Detections Inbound Servicing team.

In this role, you will :

Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations and detections

Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity

Make decisions and resolve issues regarding fraud and claims to meet business objectives

Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service

Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues

Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals

Provide training, performance, evaluation and coaching of less experienced team

Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives

Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility

Manage allocation of people and financial resources for Fraud and Claims Operations

Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications :

4+ years of Fraud Claim Investigations / Detections or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

4+ years Leadership experience

Desired Qualifications :

4+ years direct management experience

Contact center management experience

Prior experience managing supervisory staff

Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members

Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities

Experience working closely with other fraud managers and business partners

The ability to conceptualize, develop and implement process improvements

Excellent analytical and project management experience

Demonstrated strong oral and written communication skills

Ability to present complex material in a digestible, consumable manner to all levels of management

Ability to provide leadership to a virtual or remote team

Adaptability and ability to think quickly and react to daily operations issues

Ability to exercise independent judgment to identify and resolve problems

Ability to manage initiatives involving process improvements

Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration

Job Expectations :

Ability to travel up to 10% of the time

Hybrid role, 3 days in the office, 2 days remote

No visa sponsorships

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number : R-495612