Implementation Manager

About MCIM

MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard.

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

This role is a unique opportunity for a motivated individual looking to learn the technical operations of managing a cloud-based platform called MCIM (Mission Critical Information Management). This role's responsibilities will include becoming a super-user of our MCIM product, supporting multiple customer deployments and implementations in the delivery & administration of MCIM software, product implementation & training, and continuously improving our product. This role involves collaborating with cross-functional teams, analyzing data, and implementing best practices to enhance the performance and reliability of SaaS solutions.

Job Responsibilities

• Plan and implement large IT projects on our custom Cloud MCIM application
• Translate business requirements into a robust, scalable SaaS / Salesforce solutions
• Lead and facilitate all client calls associated with efforts including delivering software trainings during Implementations to client base
• Maintain and update detailed project timelines and deliverables to ensure deadlines and associated project targets are met
• Configure and customize each instance of MCIM during Implementation based on client requirements
• Maintain required project documentation including initial requirements, QA testing plans and roll out schedules
• Serve as a liaison between business and technical aspects of projects
• Contribute to product and process improvements and refinement of SaaS best practices

Qualifications

Preferred Requirements of Ideal Candidate