Contact Center Supervisor - Texas

A company is looking for a Supervisor I Contact Center in the Patient Access Center, remote position.

Key Responsibilities

Identify training and performance needs, monitor performance, and develop action plans for team improvement

Partner with the Workforce Management Team for effective resource planning to maximize team productivity

Ensure adherence to corporate policies and assist in executing changes in policies and procedures

Required Qualifications

2+ years of equivalent work experience

2+ years supervisory experience in a contact center environment

1+ years of experience as a Team Lead or Coordinator in a contact center

Experience using Microsoft Excel, PowerPoint, and Word

Knowledge of Contact Center technologies including Call Routing and Workforce Management systems