Credit Specialist

Credit Specialist

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries : Commercial / Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Overall Job Objective

The Credit Specialist will be managing a portfolio of process focused customers and national accounts.

Responsibilities

• Manage customers utilizing portals for purchase order delivery, invoicing, and payment, and handle a wide variety of credit and collection functions.
• Handle sophisticated, large, or difficult credit accounts, ensuring positive customer relations and minimizing outstanding debts.
• Maintain consistency between credit and collection activities and the organization's overall customer relations strategy.
• Engage in regular face-to-face interactions with customers and sales representatives through on-site visits and field meetings.
• Implement credit policies to maintain an acceptable risk level, prompt repayments, minimize losses, and efficiently collect arrears.
• Contact customers regarding delinquent payments, prepare reports reflecting credit and collection status, and identify / address problem debts.
• Participate in associate meetings, communicate concerns to management, and spend time strengthening internal and external relationships.
• Support enterprise business and sales objectives through efficient performance of job responsibilities.
• Monitor invoice status and root cause issues within portals like Ariba, Coupa, Taulia, etc., and collaborate with EDI / E-Business for new or updated invoice submission automation / integration needs.

Qualifications

3-5 years of experience in credit management or similar roles. Proficiency with computers especially Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.). Demonstrates high emotional intelligence with the ability to think quickly and make sound, confident decisions under pressure. Ability to develop and deliver effective presentations and use Ferguson's inventory, logistics, and customer relationship management systems.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range : $22.71 - $34.07 Estimated Ranges displayed are Monthly for salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.