Office Manager

Overview

The Office Manager is responsible for creating a welcoming, professional, and highly efficient work environment at our Boston headquarters, while also providing operational support to our Mid-Atlantic and Raleigh offices. This role ensures seamless office operations, manages front-of-house hospitality, and provides administrative support to Redgates Principals. The Office Manager oversees office operations, facilities, vendor relationships, and technology coordination. The Office Manager is a proactive problem-solver who anticipates needs, improves processes, upholds brand and cultural standards, and approaches every internal and external stakeholder with a strong client-service mindset.

Key Responsibilities

Office Operations & Facilities Management

• Serve as the primary point of contact for daily office operations.
• Manage office supplies, kitchen inventory, mail, shipments, and equipment.
• Coordinate with building management, security, and facilities vendors.
• Oversee workspace organization, cleanliness, and general office presentation.
• Support office maintenance requests and coordinate service providers as needed.
• Manage office access cards and visitor protocols.
• Support new hire onboarding from the workplace perspective, including workspace setup, equipment coordination, and providing a welcoming first day experience.

Multi?Office Support & Coordination

• Provide remote operational support for Mid?Atlantic and Raleigh offices, coordinating vendors, supplies, workspace standards, and employee needs.
• Serve as an operational escalation point for non?Boston locations.
• Work with local point?persons (as applicable) to ensure consistency in office experience and operations support.

Front of House Hospitality

• Greet guests, clients and vendors ensure a polished front-of-house experience.
• Manage reception duties, including answering calls and directing inquiries.
• Ensure common areas and meeting rooms are maintained and prepared for use.
• Coordinate catering and hospitality needs for meetings and internal gatherings.

Administrative Support to Principals

• Provide occasional support to Principals with scheduling, travel coordination, reservations, and meeting logistics.
• Provide occasional assistance with expense submissions, document scanning and preparation, statement coding and other administrative tasks as needed.
• Provide occasional general administrative support to team members across the firm.

Event Logistic Support

• Support company event logistics such as space bookings, catering, supplies, vendor coordination, and setup/breakdown.
• Partner with the HR Manager on execution of office-wide events, celebrations, and wellness initiatives.

Vendor & Technology Coordination

• Manage relationships with key office vendors, ensuring high-quality service and timely issue resolution.
• Work closely with third party IT vendor to support all office technology needs, including hardware, software, conference room AV, and equipment functionality.
• Troubleshoot basic IT questions and issues before escalating to IT vendor.
• Monitor ongoing technology performance and escalate issues to IT vendor as needed, ensuring employees have the tools they need to work effectively.

Qualifications

• 5+ years of experience in office management, administrative support, or similar roles.
• Strong organizational and multitasking skills with a high attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office Suite and comfort with learning new systems.
• Embraces new technologies and looks for ways to streamline operations and elevate the overall office experience.
• Ability to handle sensitive information with professionalism and discretion.
• Client-service mindset with a proactive and positive approach.
• Takes initiative, anticipates needs, and maintains a high standard of excellence.
• Builds strong relationships, delivers outstanding hospitality, and supports a collaborative environment.
• Approaches challenges with openness, curiosity, and a team-first attitude.

Compensation

The salary range for this position is $85,000 - $100,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. In addition to base pay, you may be eligible to participate in our performance-based incentive compensation bonus plan.

In addition, Redgate offers an attractive benefits package that includes a performance bonus based on individual and organizational success, health care coverage, dental, vision, and a 401(k) plan with an employer matching contribution policy.

Redgate is an inclusive, Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, political affiliation, disability, genetic information, age, membership in an employee organization, parental status (including pregnancy), military service, any other legally protected class, or other non-merit factors.