Account Lead (Weekend - 1st Shift)

Account Lead (Weekend - 1st Shift)

Essential Job Functions

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Maintain and identify problems with client KPI's
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Guides work : May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
• Responsible for managing the client reports and assuring accuracy
• Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.
• Lead or assist in new client implementation requirements from a system, process, and documentation standpoint.
• Work directly with the operational staff, leadership, and client's staff to understand business requirements, and how to implement new processes to accomplish mutual goals.
• Learn to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures.
• Other duties as assigned

Other Skills & Abilities

Physical Requirements

Education & Experience

Certifications & Licenses

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.