Patient Transport - Access Center RN

Job Title & Specialty Area : Patient Transport - Access Center Registered Nurse

Department : Transport

Location : Dallas Campus

Shift : Full-Time Night Shift

Job Type : On-Site

Why Children’s Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The Access Center Nurse coordinates, facilitates, and communicates as a representative of the Access Center to promote optimal patient care and support the mission of Children's Health. Ensures efficient patient flow, system level bed management, communication, and excellent customer service to referral hospitals that are contacting Children's Health for patient transfers and transport team requests. The Access Center Nurses serve as liaisons and resources for all Access Center staff, community hospitals, and clinical units / services across the healthcare enterprise.

Responsibilities

• Provides oversight for all clinical escalations and notifies the Access Center Medical Director as appropriate.
• Provides oversight for system level bed management to all Access Center staff and triages patients’ needs for ICU and complex admissions.
• Facilities daily shift huddles for bed management, which includes physician huddle and Access Center shift huddles.
• Escalates any capacity constraints or concerns to Access Center leadership and Medical Director.
• Applies clinical expertise to triage and prioritizes referrals while working in collaboration with Access Center staff.
• Follows appropriate policies / guidelines for patient referrals and transport team requests.
• Anticipates care issues and promotes optimal outcomes by utilizing appropriate delegation of patient care.
• Adheres to all regulatory requirements for the patient transfer process and bed management.
• Assists with coordination for the correct team configuration, the right mode of transport, and ensures the right equipment is available based on patient resource needs and acuity.
• Completes a rapid assessment of patient information to ensure the correct consulting physician is contacted and escalates for Medical Director evaluation when indicated.
• Authors and distributes Q12 hour report.
• Tracks and resolves referral delays.
• Monitors a continuous count of bed capacity across the system and assists communication specialists during bed capacity alerts in regards to referral and Access Center processes and ensures optimization of bed resources across the system.
• Assists all transport staff in problem solving and in-the-moment conflict resolution.
• Promotes education and positive learning and educational materials for staff.
• Audits intake calls and assists with call reviews to identify improvement opportunities.
• Assists with review of Safelink reports related to the Access Center.
• Identifies and resolves barriers and special issues for complex transports and coordination of care for the transport team.
• Facilitates team huddles at beginning of shift.
• Utilizes crisis incident stress management experience and provides debriefings with staff when requested.
• Provides efficient and effective hand-off between shifts to ensure communication of vital information required to maintain safe operations and continuity of services.

Work Experience

EDUCATION

LICENSES AND CERTIFICATIONS

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.