Passport Rewards SupervisorPeppermill & Western Village • Reno, NV, US
Passport Rewards Supervisor
Peppermill & Western Village • Reno, NV, US
30+ days ago
Job type
- Full-time
Job descriptionMust be at least 21 years of age. High school diploma or G.E.D required. Must be able to maintain a valid license with the Gaming Control Board. Alcohol Awareness card required. Minimum of one year experience in Casino and Supervisory positions required. Two or more years of customer service experience required. Understand the importance of confidentiality. Must have excellent written and verbal communication skills.
Job Description
Job Description
The Passport Rewards Supervisor oversee the daily operations of the Passport Rewards Club with a focus on staffing, supporting and developing teams.
Duties
- Ensure consistent delivery of high-quality guest service; identify and resolve service.
- Lead daily operations of the Passport Rewards Club, focusing on team development, task coordination, and performance monitoring.
- Manage administrative functions including record keeping, inventory control, and scheduling.
- Train and support new and existing team members, applying effective service recovery techniques.
- Assist with marketing initiatives, promotions and database management to support club growth and engagement.
Qualifications :
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Supervisor • Reno, NV, US
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