Customer Support Specialist

A company is looking for a Customer Support Representative to enhance customer satisfaction and retention through effective support.

Key Responsibilities

Serve as the first point of contact for customers via chat, email, and phone to troubleshoot and resolve issues

Educate customers on product usage and create training materials to enhance their experience

Track customer requests and issues, reporting software bugs and collaborating with the support team

Required Qualifications

1-2 years of experience in a technical customer support role or similar

Experience with web and mobile applications for effective troubleshooting

Ability to learn quickly and adapt to new product features

Curiosity and willingness to take ownership of customer interactions

Experience in the support function of a SaaS company is a plus