Field Services Representative I

Ignite Your Career at Builders FirstSource

Join Builders FirstSource, America's largest supplier of building materials, value-added components, and building services to the professional market. We help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Position Summary : Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

What You'll Do :

• Investigate / examine the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommend replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiate and approve third party repair / adjustment; inspect completed work for quality adherence.
• Plan and pace own work efficiency in order to meet daily, weekly, project, or team-related productivity goals.
• Understand and observe all safety procedures and practices in order to prevent injury to self or co-workers; attend periodic safety meetings as required; may recommend changes to improve safety procedures.

Other duties may be assigned.

Minimum Requirements :

What You Can Bring to the Team :

Work Environment / Physical Activity :

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the incentive varies based on the terms and conditions of the locations' active incentive plan for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier, and more secure lives.