Scheduling Manager - PM

Community Dental Care • Saint Paul, MN, US

30+ days ago

Job type

Full-time

Job description

PM - Scheduling Manager

Join our team in Maplewood as a full-time PM - Scheduling Manager! This position is integral in providing an exceptional patient experience and assisting with the successful running of day-to-day operations in the clinic.

Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.

Scheduling Manager Responsibilities :

Manages day-to-day operations of Scheduling Coordinators and their duties
In charge of training of new Scheduling Coordinators
Address patient concerns if a challenging situation arises
Address provider's schedule changes to support their schedule workflow
Back-up for Treatment Coordinator as needed
Inform patients of clinic protocols and procedures
Perform all Scheduling Coordinator duties
Coach and mentor Scheduling Coordinators / Treatment Coordinators

Clinic Hours : Monday-Thursday 1 : 30pm-9 : 30pm Friday 12 : 20pm-5 : 30pm

Qualifications :

Minimum two+ years' experience in a supervisory / managerial role

1-2 years of customer service experience, preferably within an office setting

Excellent written and verbal communication skills

Organized and skilled at multi-tasking in a fast-paced environment

Experienced within MS Office or other computer software

What We Offer :

Meaningful work in a collaborative environment that fosters professional growth

Comprehensive medical, dental and life insurance

Paid time off and holiday pay

401k plus company match

$3.00 shift differential for all hours worked after 5pm (Monday through Thursday)

At Community Dental Care, we provide high quality dental care in a caring, culturally respectful manner. Our team of over 290+ employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.

Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.

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Scheduling Manager • Saint Paul, MN, US