Customer Service Manager

Customer Service Manager

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Service Manager based at our plant in Shakopee, MN. At Daniels, we're transforming the way healthcare organizations manage wasteprioritizing safety, sustainability, and service excellence.

This is more than just a management role; it's an opportunity to be part of a company that's making a real impact in hospitals and clinics across the country. As a key member of our Orlando team, you'll lead customer service operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation.

What You Will Do

Lead & Develop Team

• Manage a cross-functional customer service team, fostering accountability and collaboration
• Support employee engagement and retention initiatives

Customer Experience & Communication

Data Analysis & Process Improvement

Systems & Cross-Functional Collaboration

Reporting & Business Acumen

What We Are Looking For

Must-Have Qualifications

Nice-to-Have Qualifications

Why Work for Us

Job Stability As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof

Comprehensive Benefits Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance

401K Matching Plan 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match

Permanent Position Full-time, 40 hours per week with long-term career potential

Mission-Driven Work Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions

Growth & Development Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization

If you're passionate about leading teams, improving processes, and delivering exceptional customer experiences, we'd love to hear from you. At Daniels Health, you'll be part of a purpose-driven organization that values innovation, collaboration, and personal growth. Apply today and help us shape a safer, more sustainable future in healthcare.