Public Safety Officer

Public Safety Officer

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

Public Safety Officers are responsible for maintaining the safety and security of all guests, team members, and physical assets of the Hersheypark Entertainment Complex. Additionally, Public Safety Officers are responsible for assisting the Security Management Team with the supervision, execution, and overall oversight of Security operations at select events and venues, while also initiating emergency response measures by means of responding and reacting to unsafe conditions and emergency situations.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions :

• Provide a safe and friendly atmosphere to guests and team members
• Establish and maintain a good working relationship with other departments and support teams
• Manage deployment of security personnel and equipment to provide effective and efficient operations during events / incidents
• Assess, investigate, resolve, and contain situations while taking appropriate actions based on company policy and procedures, as well as training
• Supervise team members in assigned areas and / or venues and provide coaching / training while on their shift
• Provide high-visibility patrols of buildings and grounds
• Control vehicle / pedestrian traffic when necessary
• Monitor guest behavior for compliance with event and venue policies
• Monitor crowd behavior and movement and take proactive measures to mitigate risk
• Monitor guest feedback and provide win-win solutions to resolve guest concerns and document guest resolutions via an electronic guest resolution log
• Communicate regularly with Security Management regarding training and operational issues to include team member or guest concerns, losses, and unusual situations
• Create timely, thorough, and accurate incident reports through the incident documentation process
• Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting and reporting of unsafe situations

Qualifications :

Knowledge, Skills, and Abilities :

Job Demands :

Hershey Entertainment and Resorts is an Equal Opportunity Employer