Join to apply for the Product Specialist role at Rocketlane
Rocketlane is a fast?growing, innovative SaaS company making waves in customer onboarding and professional services automation.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projectsreducing chaos and boosting customer satisfaction across industries.
Were a close?knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.
What will you do
- Receive and triage incoming cases (email, phone, and web)
- Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)
- Collaborate and communicate / escalate issues with other Product Support team members
- Deliver a consistent, responsive, and satisfying customer experience at each touchpoint
- Be responsible for the collation of key metrics / data points to enable reporting and analysis of customer satisfaction
- Train customers in software platform basics and provide progressive guidance throughout the implementation and go?live process.
You should apply if
Have 24 years of experience in a Product Support or Customer Support role.Possess strong verbal and written communication skills.Are tech?savvy with a customer?first mindset and a passion for building lasting customer relationships.Demonstrate excellent organizational skills, attention to detail, and a diligent work ethic.Excel at customer service and building strong interpersonal relationships.Benefits
Impact and ownership : You wont just be another cog in the machine; here, youre more like a turbocharged engine part. Bring your ideas, make them happen.Work with the best : Were a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.Celebrate wins : Whether were hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.Learn and grow : Were all about learningand were not just talking about the latest SaaS trends. Youll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. Thats why we offer flexibility around hoursso you can bring your best energy, whether youre an early bird or a night owl. Pajamas optional (at least outside the office).Comprehensive medical, dental, and vision coverage for full?time employees and their dependents.Flexible Time OffGenerous 401(k) match to support your financial future.Referrals increase your chances of interviewing at Rocketlane by 2x
Seniority level
Associate
Employment type
Full?time
Job function
Customer Service, Consulting, and Other
Industries
Software Development, Information Services, and Technology, Information and Media
Location
Lehi, UT
Salary
$36,000 - $42,000
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