Product Specialist

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Rocketlane is a fast?growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projectsreducing chaos and boosting customer satisfaction across industries.

Were a close?knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do

• Receive and triage incoming cases (email, phone, and web)
• Provide product support to clients related to technical and operational aspects of the product, including troubleshooting, educating on product features, and providing related product integrations (eg. Salesforce, Jira etc.)
• Collaborate and communicate / escalate issues with other Product Support team members
• Deliver a consistent, responsive, and satisfying customer experience at each touchpoint
• Be responsible for the collation of key metrics / data points to enable reporting and analysis of customer satisfaction
• Train customers in software platform basics and provide progressive guidance throughout the implementation and go?live process.

You should apply if

Benefits

Referrals increase your chances of interviewing at Rocketlane by 2x

Seniority level

Associate

Employment type

Full?time

Job function

Customer Service, Consulting, and Other

Industries

Software Development, Information Services, and Technology, Information and Media

Location

Lehi, UT

Salary

$36,000 - $42,000

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