Office Coordinator

Description

Summary :

Greets and provides excellent customer service to patients when they arrive for care. Accesses patients in the hospital system, initiates the information flow and recordkeeping process, and prepares record for electronic billing. Answers phones and schedules patients for appointments.

Responsibilities :

• Answers phones and obtains demographic and financial information.
• Schedules new and follow up patient appointments in EMR.
• Registers patients in Hospital system and verifies insurance.
• Verifies coverage and need for Authorization for Procedures - Obtains ABNs as needed.
• Requests / retrieves medical records on patients and prepares them for provider review prior to patient arrival.
• Obtains signatures, consents and copy of insurance card from patient / family upon arrival.
• Maintains schedule in cooperation with nursing staff, conducts patient reminder calls and re-schedules as needed.
• Works with providers for needed signatures for patient paperwork.
• Copy, fax and coordinates needed insurance information and patient supply / care needs.
• Scans records into EMR and Hospital System to maintain financial records.
• Reviews EMR documentation and Superbills for completeness.
• Enters charges into Cerner Batch Tool.
• Reconciles charges from EMR with charges entered into Cerner.
• Checks Diagnosis codes in HIM system and monitors Pre and Post Bill Edit queues.
• Maintains and Models Nuvance Health Foundational Values (Personal, Imaginative, Agile, Connected).
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

Other Information :

Experience : Data entry and keyboard / computer skills required

Customer service skills required

Health care experience preferred

Medical terminology and insurance authorization experience preferred.

Working Conditions :

Manual : Little or no manual skills / motor coord & finger dexterity

Occupational : Little or no potential for occupational risk

Physical Effort : Sedentary / light effort. May exert up to 10 lbs. force

Physical Environment : Generally pleasant working conditions

Company : Vassar Brothers Medical Center

Org Unit : 1185

Department : Wound Care Ctr

Exempt : No

Salary Range : $20.86 - $38.73 Hourly