Financial Operations Specialist (hybrid)

Job Description

Job Description

Who We Are :

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values :

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer : Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

What We're Looking For :

The Financial Operations Specialist will ensure that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the entire process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!

Location : Hybrid in our Carmel, IN corporate office.

You Will :

Ensuring customers receive prompt, efficient and courteous attention.

Demonstrate friendliness and proper phone / e-mail etiquette with every customer.

Processing payments received for vehicles.

Applying and depositing advance check payments (i.e. undeposited funds).

Working directly with floor plan companies regarding payments.

Maintaining a good flow of communication with Collections regarding payment exceptions.

Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.

Practicing and promoting teamwork at all times.

Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers.

Ensuring proper follow-through on directives.

Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times.

You Have :

High School Diploma or GED with at least one (1) year of experience dealing with financial transactions.

Proficiency with Microsoft Office Products preferred.

Experience with payment processing or accounts receivable experience preferred

Automotive industry preferred

Effective communication skills both written and oral

Ability to work in a fast-paced environment with adaptability and agility

Strong team player

Proactive with strong problem solving and organizational skills with the ability to see the big picture

Attention to details with the ability to analyze and gather information to ensure accuracy and completeness

Proven track record in showing initiative and ownership of your work

Desire to learn everyday

Sound like a match? Apply Now - We can't wait to hear from you!