Change Request Underwriter

Company Description

HomeXpress - Your Leading Non-QM Mortgage Lender.

Join our growing team and be part of the Top Non-QM Lender in the Business.

We are known for closing mortgage loans with speed, ease, and convenience.

Licensed in 46 States, we provide brokers with a full suite of mortgage products, including VA, FHA, & FHLMC.

If you have a service first mentality and thrive in a fast-paced environment, HomeXpress is the place for you.

Join us as we continue to grow and expand our business to the Non-Delegated Correspondent Channel!

Job Description

Job Title : Change Request Underwriter

Department : Operations

Reports To : Operations Manager - Underwriting

Position Summary :

The Change Request Underwriter plays a critical role in managing customer-initiated requests to update key loan information. This position acts as the primary liaison between HomeXpress internal departments and customers, ensuring accurate and timely processing of change requests and disclosures. The ideal candidate will be detail-oriented, responsive, and knowledgeable in mortgage operations practices.

Key Responsibilities :

• Monitor and manage the Change Request queue to ensure timely processing.
• Review and analyze change requests for accuracy and completeness.
• Collaborate with Account Executives, Brokers, Disclosure Specialists, Underwriters, and management to fulfill requests.
• Ensure all requests are completed within established Service Level Agreements (SLAs).
• Provide prompt and professional responses to internal and external inquiries.
• Generate and send appropriate disclosure or redisclosure packages based on file status and customer needs.
• Accurately update the system of record with changes, disclosures, and decisions.
• Maintain a strong understanding of HomeXpress loan products and underwriting guidelines.
• Consistently meet daily production and quality performance standards.

Qualifications :

Experience :

Physical Requirements :

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.