Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative in New Holland, Pennsylvania. In this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries and resolving service issues. This position offers an opportunity to work in a dynamic environment while supporting key business operations.

Responsibilities :

Handle inbound and outbound calls to address customer inquiries professionally and efficiently.

Identify and resolve customer service issues within your designated area of authority.

Escalate complex issues outside of your scope to the appropriate department for resolution.

Maintain detailed records of all customer interactions and inquiries.

Monitor trends in customer service issues and communicate them to support root cause analysis.

Perform other duties as assigned by the supervisor to support the team.

Requirements :

Proven experience in customer service, call center operations, or a related field.

Strong proficiency in Microsoft Word and Excel.

Ability to handle inbound and outbound calls with professionalism.

Skilled in data entry and order processing.

Detail-oriented with the ability to maintain accurate records.

Capacity to manage multiple tasks and adapt to changing priorities.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan.