IT Systems Administrator / Engineer

IT Systems Admin / Engineer

IT Systems Admin / Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment.

Responsibilities include :

• Acting as primary liaison with external IT Providers for the Alachua, FL site.
• Determining the goals of IT for Alachua site within broad outlines provided by the business.
• Contributing to the continuity of computer services by providing necessary technical leadership and project coordination.
• Forecasting costs, equipment and personnel needs for projects and programs as required and related to information systems.
• Preparing long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.
• Installing, configuring, and maintaining network hardware and software components, including routers, switches, firewalls, and access points.
• Diagnosing and resolving complex network issues related to connectivity, security, and performance, ensuring minimal downtime.
• Helping business operations groups utilize information systems to improve their efficiency.
• Ensuring computer equipment, hardware, and software are updated to meet organizational needs.
• Identifying and leveraging resources to perform regular security monitoring to identify intrusions and vulnerabilities.
• Identifying technologies that can be used to automate tasks and working with users to implement them efficiently.
• Providing systems network support and security, including patches, firewalls, etc.
• Staying updated with the latest advancements in networking technologies and industry best practices.
• Documenting network configurations, changes, and technical procedures for reference and knowledge sharing. Managing backup and restoration for validated systems.
• Setting up and supporting of audio and video equipment.
• Managing and maintaining a Hyper-V and VMWARE cluster.
• Managing and maintaining Microsoft Azure and Office 365 Tenant.
• Managing and maintaining Intune, SharePoint, Exchange, Defender for Endpoint.
• Supporting remote users stationed globally.
• Communicating the user's needs and issues to the external and offsite IT team.
• Presenting project status reports to management as well as project teams.
• Performing gap analysis of validation documentation, systems, and practices. Communicating identified gaps including recommending and implementing corrective actions and improvements.
• Generating, reviewing and updating computer system related policies and procedures.
• Developing and / or reviewing / approving various types of system validation and infrastructure qualification documentation, including but not limited to User Requirements Specification, Data Integrity Assessments, and Administration SOPs.
• Supporting Change Management initiatives to maintain GMP compliance.
• Working closely with system owners to effectively implement new computerized systems, system upgrades, or system modifications.
• Coordinating validation / qualification activities, proposing, and implementing validation / qualification strategies and serving as the subject matter expert.
• Vendor Management.
• Other duties as assigned.