Sr. Consultant, Issues Management

Northern Trust Financial Position

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

• Participate in the developing, implementing and maintaining a variety of projects across the enterprise for Issue Management, ensuring compliance with relevant policies and standards, incorporating best practices and techniques for Issue identification, analysis, remediation, validation and closure
• Coordinate with a community of Issue Managers, Issue Identifiers and 2LoD partners, working closely to ensure consistency in implementation of the Policy, Standard, Procedures, Job Aids, and best practices for issue management and resolution
• Identify and escalate situations that include complex challenges and articulate actionable plans to drive results, while demonstrating exceptional organizational skills and attention to detail
• Demonstrate experience in reviewing and interpreting deliverables, providing recommendations, and taking initiative on projects or team tasks, while managing multiple priorities effectively and driving outcomes independently
• Assist in the transformation and change across a global organization in line with a defined project timeline, particularly in enhancing processes and controls supporting issue management
• Perform thematic read-across to identify enterprise trends and opportunities, formulating remediation plans and ownership to address
• Participate in the establishment and maintenance of Issues Management Procedures and Job Aids inclusive of control identification to support consistent application of the Issues Management Standard across the organization
• Identify, report and manage issues and through the ServiceNow IRM Module, identify gaps and opportunities for improvement, testing of capability updates

Skills / Experience

Salary Range : $83,100 - 141,300 USD

Working with Us : As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.