Collections Supervisor

Lynden Incorporated is seeking a Collections Supervisor to work as part of our SeaTac based team. You will be a working manager while supervising a team of Collection Specialists collecting business to business accounts, supporting the Credit & Collections Manager, and working directly with our company controllers on key accounts. This position is not safety sensitive.

Are you awesome? We're Hiring! Join a stable, family-owned company with 40+ years of no layoffs and a collaborative team culture.

Who we are:

Lynden is a family-owned transportation and logistics company helping customers balance speed and budget with shipping via air, land, or sea. Our corporate office, home to 190 employees, supports 15 Lynden companies and over 2,500 employees. With a remarkable history of no layoffs in 40+ years, we offer you long-term stability in a rewarding career that will be an adventure!

What You Will Be Doing

• Supervise and mentor 5 Collection Specialists.
• Maintain department accountability through various metrics, reviews, and meetings with Lynden sister companies.
• Provide a high level of customer service and ensure timely collections on assigned accounts.
• Work with your Collection Specialists to improve processes, create efficiencies and develop best practices.
• Negotiate payment arrangements with customers in collaboration with Lynden sister companies.
• Lead process improvement initiatives and manage related projects.

What's In It for You:

• Discretionary bonus program
• Competitive wages + annual wage reviews
• Cell Allowance: $10 per month
• Two medical plans starting as low as $0/month
• Medical, dental and vision for your family for $222/month (HDHP)
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Mental health programs (in-office and virtual)
• 17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
• 8 paid holidays each year
• 401(k) with company match + additional contributions
• No-cost Employee assistance program, life insurance, long term disability and AD&D
• Tuition Reimbursement program
• Mass transit reimbursement
• Career advancement through internal promotions

What We Need from You (required)

• 5 years business to business (B2B) collections experience.
• 2 years hands on direct management of people.
• ERP software, we use Workday Financial

What Would Be Nice for You to Bring (preferred)

• Transportation experience
• Experience working in a Shared Services environment (centralized teams supporting multiple business units).
• Bachelor's degree in business related field.

Your Schedule

• We offer a flexible start window between 7:00 am and 8:00 am Monday - Friday.
  • To support team coordination, you are expected to begin work at the same selected time each day.
• Hybrid schedule upon completion of training with 3 days onsite and 2 days offsite.
  • Tuesday and Wednesday are required onsite days with your choice of the third onsite day.

Why should you join us?

• We're ethical and human. We don't get everything perfect, but we try hard, and when we miss the mark, we own it and make it right.
• We work as a team-one built on mutual respect, collaboration, and support.
• We have a casual office setting with on-site gym, easy access to Link Light Rail and free onsite parking.

Fine Print:

All employment offers are contingent on a satisfactory background check and pre-employment drug screen, excluding marijuana where prohibited by law. Random drug testing does not include marijuana for non-safety-sensitive positions in Washington

Lynden Incorporated is an equal opportunity employer and does not discriminate based on any protected status.