Patient Account Specialist

Job Title : Patient Account Specialist

Location : Tyler, TX 75707

Shift : Monday-Friday 8 hours

Schedule : 5 days a week - 40 hours

Roles and Responsibilities :

Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA’s business objectives

Documents and updates patient account information in TLRA’s collection software system timely and accurately to include appropriate account status.

Handles inbound patient and / or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and request.

Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.

Performs research and analysis of account issues and strives to resolve problems timely and accurately.