SAP Logistics Operations Lead, IS&T Enterprise Systems

SAP Logistics Operations Lead

Sunnyvale, California, United States

Software and Services

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something you'll add something. We are looking for a SAP Logistics Operations Lead who has the drive, passion, knowledge, experience, and the aptitude to be part of the global SAP production support team, that supports some of the biggest SAP systems in the world. You will be involved in day to day operations, driving operational excellence, ensuring vendor delivery and accountability, guiding the vendor team, collaborating with other supporting teams, building business relationships, handling business issues & system crises, communicating with relevant partners, driving continuous improvement and leading special system activities.

Responsibilities

As SAP Logistics Operations Lead, you will need to have a strong aptitude to tackle business impacting issues in Logistics domain. You will need to have experience in troubleshooting issues, design and configuration of the SAP MM / EWM / EM. Responsibilities include : Engage & drive critical production system and business issues (including hands-on engagement in troubleshooting and resolving issues, clear communication during issue management, providing management updates and driving post-mortem for issues troubleshooting) Be the point of contact for business engagement Drive system / process initiatives that could improve efficiency / productivity. Monitor and identify trends for issues and implement solutions by performing root cause analysis. Track key metrics and ensure alignment to SLA Participate in various system activities like annual upgrade cut-over, disaster recovery drill etc.

Minimum Qualifications

8 yrs of broader hands-on work experience across various functions within SAP Logistics. Experience in troubleshooting / implementing solutions in SAP MM / EM / EWM Production support experience working in a 24 X 7 support model, handling vendor performance, delivering to SLA, reporting metrics, continuous improvement Experience in partnering with vendor teams both onsite and offshore Experience in S / 4 HANA Bachelor's degree in a business, technical, or scientific discipline or equivalent work experience

Preferred Qualifications

Innovative, highly motivated with the ability to learn quickly Experience in partnering with vendor teams both onsite and offshore Excellent verbal and written communication skills across all levels of the organization Any technical experience would be a significant plus such as ability to understand ABAP / code, debugging Experience in SAP Retail, EWM, Machine Learning, Signavio, BTP, Gen AI Self-motivated, detail-oriented, and sensitive to established schedules and scope

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $141,800 and $258,600, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including : Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.