Church Support Operations Manager

Church Support Operations Manager

The Church Support Manager is responsible for overseeing key support initiatives, ensuring seamless communication with pastors and church leaders using Open Network, ChOP (Church Online Platform), Contact Craig, and CGLP. This role develops and implements hosting strategies, manages volunteer support teams, and enhances the process of collecting and sharing ministry impact stories. The Operations Manager collaborates closely with internal teams, ensuring that support operations align with the broader mission of Life.Church. This role is responsible for continuously improving support systems, leading volunteer teams, and creating strategies that scale ministry impact. This role supports the team's direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church's mission and reach people for Christ.

At Life.Church, we exist to lead people to become fully devoted followers of Christ. It's been our mission since 1996 and has guided us every day. Leading people isn't just an expectation; it's a necessity. It's a cornerstone of our culture. That's why we're always seeking leadersleaders like youto bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.

The Church to Church Team equips pastors and leaders worldwide with free resources. Through Life.Church Open Network, pastors can access more than 80,000 digital church resources that help them reach the communities they're called to reach. The Craig Groeschel Leadership Podcast equips leaders of every kind to grow through practical, personal, powerful leadership teaching.

What You'll Do

• Own and manage the four primary support inboxes : Open Network, Church Online Platform (ChOP), Contact Craig, and CGLP.
• Establish response time goals and efficiency benchmarks for support inquiries.
• Develop and implement scalable support strategies to enhance user experience.
• Lead technical processes for ChOP, including weekend support, bug reports, and feature requests.
• Maintain and improve automated support tools, tags, templates, and response systems.
• Recruit, onboard, train, and pastor volunteer support teams.
• Oversee volunteer engagement strategies, ensuring high retention and effectiveness.
• Develop ongoing training and correction processes to maintain high standards of support.
• Coordinate with the operations team for volunteer appreciation efforts.
• Own the logistics and planning of church visits, including scheduling, agenda creation, and coordination with internal teams.
• Ensure that hosting processes are seamless and impactful for visiting churches.
• Lead day-of support efforts for church visits, ensuring teams and hosts are prepared.
• Maintain and enhance the system for cataloging and storing ministry impact stories.
• Utilize Airtable and other tools to manage story collection processes.
• Collaborate with team members to determine storytelling outlets and strategic sharing opportunities.

Skills Needed to Succeed

Benefits We Offer

Paid parental leave, including maternity, paternity, and adoption leave.

Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.

Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.

Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.

Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.

Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.

Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn't stop therethe more years on staff, the greater the investment!

$160 annually in development dollars for team members to invest in their professional growth.

Casual dress and work environment.

And much more!

Our Beliefs, Culture, and Commitment to Diversity

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual's capacity to represent Life.Church's beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church.

While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.