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Facilities Support Manager

Facilities Support Manager

Destination PetCharlotte, NC, US
1 day ago
Job type
  • Full-time
Job description

Facilities Manager

Welcome to Destination Pet. We are One Packa united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

LOCATION : Remote

REPORTS TO : Sr. Director of Growth and Integration

PAY : $76,000 - $90,000 / annually Depending on Experience

Core Responsibilities

Work Order Management & Triage :

  • Manage, prioritize, and triage work orders submitted via Flowpath (CMMS).
  • Evaluate urgency and scope of requests and assign appropriately to external vendors or in-house maintenance tech.
  • Provide remote troubleshooting support to non-technical on-site staff to prevent unnecessary vendor dispatches.

Vendor Relations & Procurement :

  • Source, vet, and onboard regional vendors across plumbing, electrical, HVAC, roofing, and general contracting disciplines.
  • Negotiate pricing, define scopes of work, and ensure compliance with company standards.
  • Maintain strong vendor relationships while enforcing accountability and consistent service across all markets.

    • Facilities Inspections & Compliance :

  • Maintain awareness of health, safety, sanitation, and regulatory requirements for pet boarding and medical facilities.
  • Collaborate with field leadership and operations to ensure timely resolution of safety and compliance issues.

    • Project Oversight (R&M and CapEx) :

  • Oversee end-to-end execution of small- to mid-scale capital projects including renovations, remodels, HVAC upgrades, roof replacements, and plumbing overhauls.
  • Develop scopes, review architectural / engineering documents, secure vendor bids, and coordinate on-site execution with minimal disruption to pet care operations.
  • Manage budgets, schedules, and vendor deliverables with accountability for cost control and results.

    • Cross-Functional Leadership :

  • Partner with operations, finance, integrations, and safety to align facilities strategy with company growth, client experience, and financial objectives.
  • Train and support center managers on facilities procedures, troubleshooting protocols, and equipment basics.

    • Requirements

    Education & Experience :

  • 5+ years in multi-site facilities management (preferably in veterinary, hospitality, retail, or pet care sectors)
  • Strong understanding of HVAC, electrical, plumbing, and construction trades
  • Experience managing vendor networks and project bids
  • Ability to work across cross-functional departments, communicate clearly, and problem-solve in real time

    • Proficient with work order platforms (e.g., Flowpath, ServiceChannel, FMX, Agilence) and Microsoft Excel / Google Sheets

    Comfortable with light travel (1020%) and supporting teams remotely across time zones

    Bilingual or animal care experience a plus

    Skills :

  • Calm under pressure and able to juggle priorities without losing sight of deadlines or safety
  • Strategic thinker who can spot patterns and improve processes at scale
  • Strong interpersonal skills with a knack for educating others, even on complex topics
  • Results-driven, highly accountable, and passionate about the quality of facility conditions for animals and team members

    • Perks :

  • Health, vision, dental, long & short-term disability, and Life insurance
  • A startup mentality company with stable funding
  • 401k match
  • Pet Care discounts
  • Flexible Time Off
  • Opportunity to grow your career with a network of like-minded professionals

    • Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities / Women / Veterans / Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

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